Difficult Conversations: How to Discuss What Matters Most (English Edition)

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

* Decipher the underlying structure of every difficult conversation
* Start a conversation without defensiveness
* Listen for the meaning of what is not said
* Stay balanced in the face of attacks and accusations
* Move from emotion to productive problem solving

Herausgeber‏:‎Penguin Books; 10. Edition (2. November 2010)
Dateigröße‏:‎2078 KB
Text-to-Speech (Vorlesemodus)‏:‎Aktiviert
Verbesserter Schriftsatz‏:‎Aktiviert
Word Wise‏:‎Aktiviert
Seitenzahl der Print-Ausgabe‏:‎232 Seiten


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